Shipping & Returns

Shipping & Returns

Christmas and New Year Opening Times:

 

Monday 23rd December - Open 9am – 5.30pm

Tuesday 24th December (Christmas Eve) - Closed

Wednesday 25th December (Christmas Day) - Closed

Thursday 26th December (Boxing Day) - Closed

Friday 27th December - Closed

Saturday 28th December - Closed

Sunday 29th December - Closed

Monday 30th December - Closed

Tuesday 31st December (New Years Eve) - Closed

Wednesday 1st January (New Years Day) - Closed

Thursday 2nd January - Open 9am – 5.30pm

 

Last Order Postal Dates:

 

We will endeavour to dispatch as many orders as possible until we close on Monday 23rd December. However to ensure your delivery is guaranteed for dispatch before Christmas we recommend placing your orders by 2pm on 23rd December. Our couriers will be making deliveries on Christmas Eve however we recommend allowing additional time for any issues that may occur with the couriers at this very busy time of year.

 

Delivery Charges and Speeds for Mainland UK

 

PLEASE NOTE: Delivery to some areas of Scotland and the Highlands will be made within 2 WORKING DAYS when dispatched on a NEXT WORKING DAY SERVICE. This applies to the following postcodes: AB30-31, AB33-38, AB41-43, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, HS1-9*, IV1-56, IV63, KA27-28, KW1-3, KW5-18*, PA20-78*, PA80, PH17-26, PH30-50, ZE1-3, TR21-25

* Some deliveries within this postcode may take up to 4 days

 

Delivery Charges and Speeds for Northern Ireland, Channel Islands & Isle Of Man

 

Dispatch Times

 

We aim to dispatch all orders placed before 2pm on the same day. Please note we do not process orders on Saturdays or Sundays. Orders placed after 2PM on a Friday or over a weekend will not be processed until the following Monday.

 

We will always try and process orders received between 2pm & 3pm but this is not guaranteed.

 

You will receive an email to confirm your order, and an email to confirm your order has been dispatched.

 

For orders that are sent on a Next Working Day courier service deliveries are made Monday to Friday between approximately 9am and 6pm.

 

Please note that, although we use the best UK couriers, delivery cannot be 100% guaranteed due to weather disruption and occasional problems with drivers on a local depot level.

 

Please be sure to fill in the 'COMMENTS ABOUT YOUR ORDER' box clearly stating instructions, especially where you want your order left if no one is in. However, be aware that if an instruction is given to leave an order 'in a safe place' and it is therefore delivered without a signature it is at the customer's own risk.

 

IMPORTANT NOTES

 

If your order has NOT been received within TWO WORKING DAYS please call the office as soon as possible so we can track the order and help resolve the problem.

 

VAT will also be deducted automatically from VAT rated products on all Channel Island orders, please select 'Channel Islands' as your country of residence.

 

Unfortunately we are unable to make amendments to orders once they have been placed.

 

Delivery charges and times for Republic of Ireland

 

 

Delivery charges and time for Europe

 

 

 

Delivery charges and time for the Rest of the World

 

 

Additional Charges & Customs

 

If you are ordering from outside the EU, you may be charged import duty by the customs department in your country.

 

Unfortunately we are unable to affect these fees, duty is payable whenever goods are imported and it is the importer that is liable for this and any other fees added by the individual customs department. Customs fees and import taxes are therefore additional to the delivery costs associated with your order.

 

Whilst we do everything possible to minimise these fees, we are legally bound to declare the content and value of the goods we send. If in any doubt please contact your country's customs department before you order.